Corporate Engineering Manager – IT
Phantom
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $240,000 per year
Job Level
SeniorLead
Tech Stack
Web3
About the role
- Partner cross-functionally with leaders across Product, Engineering, Security, Finance, People, and Operations to align IT operations with business strategy and growth objectives.
- Lead global end-user IT operations—including help desk/ticketing, remote support, device provisioning, and onboarding/offboarding—across multiple geographies and time zones.
- Define and optimize standard operating procedures (SOPs), SLAs, key metrics, and dashboards to ensure reliability, responsiveness, and transparency in IT operations.
- Own vendor and MSP relationships, ensuring accountability, cost efficiency, and seamless collaboration between internal teams and external providers.
- Drive continuous improvement by building a culture of service excellence, proactive support, and operational rigor for a fully distributed workforce.
- Build and scale a small but high-impact team, setting vision, culture, and technical direction for global service delivery.
Requirements
- 10+ years of progressive IT experience, with 3+ years leading teams in fast-growing, distributed, or remote environments (fintech or crypto preferred).
- Proven ability to align IT strategy with company goals and deliver outcomes that improve reliability, security, and user experience.
- Strong technical operator with deep experience in endpoint management, network fundamentals, and SaaS administration.
- Security-first mindset—comfortable operating in high-risk environments and partnering closely with Security to safeguard users, devices, and data.
- Hands-on problem solver who enjoys rolling up your sleeves to build, automate, and improve systems—not just delegate.
- Exceptional communicator, able to translate technical operations into clear business impact and influence cross-functional priorities.
- Process-oriented and detail-driven, with a bias for identifying and resolving operational gaps before they cause friction.
- Self-starter who thrives in dynamic, fast-changing environments and enjoys building structure where none exists.
- Passion for crypto/web3, or genuine curiosity to learn about the ecosystem.
Benefits
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote set-up
- Flexible hours and a supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Monthly wellness benefit
- Weekly meal benefit
- Global off-sites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationshelp deskticketingremote supportdevice provisioningSOPsSLAsendpoint managementnetwork fundamentalsSaaS administration
Soft skills
leadershipcommunicationproblem solvingprocess-orienteddetail-drivenself-starterservice excellenceoperational rigorinfluencecollaboration