Analyst

• Implement, integrate, and maintain infrastructure monitoring tools across production and non-production environments.
• Collaborate with business and IT teams to identify key business transactions and set up proactive monitoring and alerting.
• Analyze incidents, identify patterns, and develop monitoring solutions to prevent recurring issues.
• Create and maintain documentation to support monitoring operations and development.
• Develop and execute testing procedures following tool implementation.
• Lead the implementation and ongoing support of monitoring tools with outsourcing partners.
• Ensure timely updates, patches, and upgrades for monitoring systems.
• Provide instrumentation and metrics for proactive diagnostics and performance insight.
• Identify automation opportunities to streamline processes and improve IT efficiency.
• Manage problem resolution, system health visibility, and ITIL-based service maintenance.
• Ensure security remediation and compliance with all findings.

Infrastructure Monitoring Tools Analyst – Secret Clearance or Higher

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