PFH Technology Group

IT Support Engineer – Level 1

PFH Technology Group

full-time

Posted on:

Location Type: Hybrid

Location: Little Island • 🇮🇪 Ireland

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Job Level

Junior

Tech Stack

MacOS

About the role

  • Provide first-line technical support to clients
  • Ensure prompt resolution of common IT issues
  • Deliver exceptional customer service
  • Triage incidents effectively and escalate complex issues
  • Maintain smooth day-to-day IT operations for clients

Requirements

  • 12-18 months experience in a technical support or service desk role
  • Basic understanding of end-user support principles
  • Working knowledge of Windows 10/11 and macOS environments
  • Understanding of core Microsoft 365 applications
  • Knowledge of user account creation and password resets
  • Awareness of fundamental networking concepts
  • Understanding of ticketing systems and ITIL-based support processes
  • Familiarity with remote access software
  • Basic knowledge of common security risks
  • Ability to follow and contribute to technical documentation
Benefits
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportend-user supportWindows 10Windows 11macOSMicrosoft 365user account creationpassword resetsnetworking conceptsITIL
Soft skills
customer serviceincident triageproblem resolutioncommunicationdocumentation