IT Support Engineer – Helpdesk
PFH Technology Group
full-time
Posted on:
Location Type: Office
Location: Little Island • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
- Logging calls (tickets) and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems.
- Updating helpdesk documentation so that support information is available and current for each customer
- Testing and fixing faulty equipment
- PC builds and installations
- Execute any activities assigned
- Monitor and control any activities assigned
- Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
Requirements
- An ability to communicate verbally and via email with all customers in simple and understanding manner
- An understanding of the business impact of ICT Systems and devices
- An ability to follow through and close out all issues to customers’ satisfaction
- An ability to assess each user’s IT knowledge levels
- Being able to work under pressure
- An ability to think logically
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast paced environment
- Professional and flexible attitude
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportcall logginganalytical skillsproblem-solvingPC buildsequipment testinghelpdesk documentationremote supportICT systemscustomer service
Soft skills
communicationinterpersonal skillscustomer carerecord keepinglogical thinkingability to work under pressurewillingness to learnflexibilityattention to detailproblem assessment