IT Service Manager
PFALZKOM GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Ludwigshafen am Rhein • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You are the primary point of contact for our Service Management customers for technical and organizational questions regarding our IT services
- Analyze and optimize service processes to ensure the quality and availability of our offerings, and support the continuous development of our service portfolio
- Prepare reports and analyses to derive operational and strategic actions, and conduct regular service review meetings with our customers
- Work closely with Sales and Engineering to continuously improve services and ensure smooth communication with customers
Requirements
- Successfully completed degree with an IT background or equivalent professional experience in the IT field
- Several years of experience with IT service processes is an advantage
- Strong service orientation, excellent communication skills, and a solution-focused mindset
- Broad IT expertise and a good sense for operational contexts and business processes
- Strong team skills and social competence in dealing with customers and external partners
- Confident presence, assertiveness and enjoyment in working with customers.
Benefits
- Permanent employment contract with a medium-sized company of around 100 employees
- Numerous benefits such as mobile working, JobRad leasing
- And much more that defines PFALZKOM, as listed on the careers website: https://karriere.pfalzkom.de
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service processesservice optimizationreport preparationdata analysisservice portfolio development
Soft skills
service orientationcommunication skillssolution-focused mindsetteam skillssocial competenceassertiveness
Certifications
degree in IT