Director

• Lead and mentor a team of IT specialists across Canada
• Foster a culture of responsiveness, empathy, and continuous improvement in service delivery
• Define team priorities, capacity planning, and performance objectives
• Ensure staff are supported in their career goals and aligned with Petal’s values and strategy
• Develop an organisational structure which is fit for purpose and able to respond to Petal’s growing needs
• Partner with Engineering, Product, HR, Finance, and Legal to align IT operations with business needs
• Design, develop and manage processes for IT service delivery and measurement of their effectiveness to drive continuous improvement
• Own maintenance and optimization of internal systems, including device management, network access, and cloud-based tools
• Manage relationships with external vendors and service providers

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