Senior Client Delivery Manager
Perseus Group, Constellation Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $179,200 - $268,800 per year
Job Level
Senior
About the role
- Responsible for high-level relationship management and service delivery for multiple products for one (1) or more assigned clients
- Serves as the primary management contact and client liaison
- Maintains client communication, overall management of the client relationship, and delivery of the outsourced solution
- Leads teams in the delivery of continuous and effective outsourced solutions
- Identifies areas for continuous improvement
- Authority for hire, fire, performance appraisal, and pay review decisions
- Manages teams who deliver services to one (1) or more strategic clients
- Oversees the delivery of continuous and effective services and ensures project completion within budget
- Leads sales efforts for incremental revenue opportunities and contract renewals
Requirements
- Bachelor’s or Master’s degree in Business, Computer Science, Information Systems or equivalent
- Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
- Proven track record in client relationship management, service delivery and/or sales of technology products and services
- Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
- Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
- Strong oral, written, and interpersonal communication skills
- Ability to handle and solve complex problems
- Expertise viewed as an expert resource by peers and coworkers
Benefits
- medical
- dental
- vision
- basic life insurance
- short/long term disability
- 401(k) participation (with company match)
- minimum of 10 days of vacation for new employees
- sick time based on state requirements
- 8 Company-paid holidays
- 2 personal holidays per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client relationship managementservice deliverysales of technology productsperformance appraisalcontract renewalsproject managementcontinuous improvementdata processing
Soft skills
negotiationpresentationoral communicationwritten communicationinterpersonal communicationproblem-solvingleadership
Certifications
Bachelor’s degreeMaster’s degree