System Engineer – Service Desk
Perinova
full-time
Posted on:
Location Type: Hybrid
Location: Heilbronn • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureServiceNow
About the role
- 1st and 2nd level support in client management (O365, M365, Azure AD).
- Administration and support of clients and user requests via telephone, email and chat.
- Use of a ticketing system and documentation of activities within the ticketing system.
- Installation and configuration of hardware and software components.
- Analysis and resolution of incidents.
Requirements
- Successfully completed vocational training as an IT specialist (m/f/d) or career changer (m/f/d) with relevant experience.
- Practical experience in IT support (first and second level).
- Enthusiasm for the Modern Workplace and technologies such as Office 365, Microsoft 365, Teams, Azure.
- Confident in using and documenting within ticketing systems (e.g., Jira, ServiceNow).
- Good German language skills, both written and spoken; good English skills.
- Open and friendly demeanor.
Benefits
- Permanent position in a future-proof industry.
- Company pension scheme.
- Salary conversion PLUS for additional retirement provision.
- Introductory consulting courses for Managed Service employees.
- Bicycle or e‑bike leasing (JobRad).
- Employee discounts for private online shopping (Corporate Benefits).
- Access to over 6,000 gyms, swimming pools, climbing centers and a large online program with live or streaming classes (corporate fitness program).
- Flat hierarchies and an open working atmosphere.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportincident analysishardware installationsoftware configurationclient managementO365M365Azure ADticketing system documentationuser request support
Soft skills
communicationcustomer serviceenthusiasmopen demeanorfriendliness
Certifications
vocational training as IT specialist