Administration

• The Scheduling Administrator is responsible for direct coordination and management of the daily schedules for Field Technicians providing fire protection services to a wide variety of customers. Expectations include optimal scheduling and dispatch of technicians to ensure all customer obligations are met within PSI efficiency standards.
• A flexible, hybrid schedule option is available after successful completion of training. Work 1-2 days remotely and 3-4 days in the office each week.
• Create and schedule service and inspection jobs with customers leveraging our Field Service Management software for fire alarm, sprinkler, suppression, extinguisher, and gate & door services.
• Review reports daily to ensure efficient technician schedules (jobs and travel time) meeting scheduling productivity standards.
• Maintain a list of jobs that have flexible service windows to allow for rapid updating of technician schedules due to last-minute schedule disruptions.
• Field emergency service calls and reroute technicians based on geographic location, availability, and required skillset.
• Assist technicians and customers with schedule-specific questions, escalating to the manager when appropriate.
• Meet PSI customer service standards through proactive communications via Field Service Management software, phone, and email.
• Ensure the customer clearly understands our fees for services rendered.
• Coordinate closely with technicians, managers and other internal stakeholders, relaying information to and from customers.
• Answer customer calls regarding inspections, repairs, and emergency services.
• Ensure all information needed by the technician to complete the job is up to date in the Field Service Management software.
• Confirm all customer information required for invoicing is up to date at time of scheduling (billing contact, purchase order, etc.)
• Other duties may include basic administrative tasks, reviewing inspection & third-party compliance reports, quoting time and materials at emergency service standard rates, and related special projects as assigned.

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