Manager

• Lead the branch’s efforts to pro-actively meet the client’s financial needs through our sales process
• Responsible for employee and business development
• Manage a sales pipeline and activities to achieve assigned goals and surpass scorecard metrics
• Turn service encounters into dialogue-based meetings to uncover other needs
• Acquire, use, and maintain consumer and business lending product knowledge and abilities to generate and execute lending and deposit products
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals
• Support and lead branch staff in servicing clients and building a book of business
• Utilize Salesforce for client and prospect interactions and sales activities
• Make outside business calls to clients and prospects to acquire and retain business
• Establish, maintain and grow working relationships with partners
• Conduct regular sales meetings and coaching sessions to ensure success
• Monitor branch progress and make necessary adjustments to achieve exceptional results
• Oversee the day-to-day branch activities; developing, retaining and recruiting high quality staff
• Ensure compliance with established policies and procedures
• Lead branch initiatives and building external business and community relationships
• Monitor and work branch delinquency in conjunction with our collection group; teller error and outage control
• Ensure overall operational soundness of the branch

Branch Manager

Assistant General Manager

General Manager – QSR

General Manager, Store

General Manager