Pencor Construction

Customer Experience Specialist – Split-Shift

Pencor Construction

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Salary

💰 $17 - $19 per hour

Job Level

Mid-LevelSenior

About the role

  • Providing support to Blue Ridge customers for billing, repair, retention and sales calls
  • Troubleshooting and resolving technical problems and other general account inquiries over the phone in a single customer interaction to maximize customer experience;
  • Communicate information and directions to the customer in an organized and concise manner
  • Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
  • Explaining account information to customers with a focus on first-call resolution;
  • Customers do not want to have to call us multiple times - Own the interaction, answer the question, and fix the problem
  • Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
  • Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests;
  • Identifies buying signals, asks for the sale, reinforces current value to existing customers, and delivers a high-quality interaction
  • Positively contributing to our team culture
  • Consistently maintaining product knowledge and actively participating in training and coaching sessions
  • Achieving established goals and performance metrics; Performance goals must be met on a monthly basis to qualify for our work-from-home program
  • Other duties as assigned

Requirements

  • H.S. Diploma or G.E.D.
  • Established residency in Pennsylvania
  • Valid PA Driver’s License and good driving record
  • Previous Customer Service and/or Sales Experience a plus
  • Bilingual Spanish a plus
  • Willingness to work as part of our successful team
  • Working knowledge of Microsoft Office Programs and Outlook
  • Excellent Communication Skills – Oral and Written
  • Strong Computer Skills
  • Ability to provide regular, consistent, and punctual attendance-Must be available to work overtime when needed
  • Ability to build positive rapport quickly with customers
  • Ability to multitask without sacrificing work quality
  • Ability to travel to your local office and the Lehighton Call Center for training / as required
Benefits
  • Health insurance package
  • Paid time off
  • Tuition reimbursement
  • Employee referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer ServiceSales ExperienceBilingual SpanishMicrosoft OfficeOutlookProblem-solvingTechnical TroubleshootingFirst-call ResolutionProduct KnowledgePerformance Metrics
Soft skills
Active ListeningEmpathyProfessionalismCommunication SkillsTeamworkRapport BuildingMultitaskingOrganizational SkillsConcisenessCustomer Experience
Certifications
H.S. DiplomaG.E.D.Valid PA Driver’s License