Operations

• Partner directly with the Head of TikTok Shop to set quarterly objectives, resource plans, and strategic initiatives.
• Stay ahead of TikTok Shop updates, beta programs, and new features to identify early-mover advantages.
• Build internal playbooks, SOPs, and repeatable systems for sourcing, onboarding, community, reporting, and creator management.
• Ensure tactical execution aligns with shop and brand priorities across all teams.
• Audit and optimize shop operations , including listings, logistics, messaging flows, creator onboarding, and content QC.
• Develop performance dashboards, trackers, and operational reporting in collaboration with data teams.
• Support campaign planning (Mega Sale Days, Flash Sales, GMV pushes).
• Identify bottlenecks across the system and deploy fast solutions.
• Lead cross-functional alignment between ops, paid media, community, and creators.
• Drive experimentation frameworks across creators, messaging, content formats, and GMV Max Key Performance Indicators (KPIs)

Shop Strategy & Operations Manager

Field Operations Manager

Props Artist

Product Strategy – Operations Lead

Sales Strategy and Operations Manager

Director of R&D Operations