Solutions Engineer

• Respond to customer support tickets (primarily via email, occasionally via remote sessions) related to Windows imaging, deployment, and device management
• Investigate and troubleshoot deployment failures, connectivity issues, imaging anomalies, and configuration challenges
• Reproduce and escalate bugs to engineering with clear documentation
• Create and maintain technical documentation, KB articles, and usage guides
• Capture and communicate feature requests and product feedback from customers to the Product and Engineering teams
• Collaborate with internal teams to test new features, validate fixes, and improve support processes

Solutions Engineer – IT System Administrator

IT Cloud and Backend Solution Architect

Freelance IT Solution Architect

Senior Integration Engineer