Collections Specialist
PDI Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Collect outstanding payments
- Resolve billing discrepancies
- Maintain positive relationships with internal teams and external customers
- Initiate collection calls and follow-ups on all assigned past-due accounts
- Review and analyze aging reports to prioritize collection efforts effectively
- Collaborate closely with Customer Success Managers to address collections for key accounts
- Research and resolve customer disputes in a timely manner
- Investigate outstanding invoice balances and reconcile payment records
- Escalate complex collection issues as appropriate
- Maintain accurate documentation of collection activities in NetSuite
- Recommend process improvements to enhance collections workflow
Requirements
- Associate or bachelor’s degree in accounting, Finance, related field, or equivalent experience preferred
- 1-2 years of collections, accounts receivable, or related finance experience preferred
- 1 year of NetSuite experience preferred
- Proficient in Microsoft Excel (v-lookups, pivot tables, data tracking)
- Strong attention to detail, organizational skills, and ability to manage multiple priorities
- Excellent verbal and written communication skills for customer and internal team interactions
- Strong analytical and problem-solving abilities
Benefits
- Competitive salary
- Market-competitive benefits
- Quarterly perks program
- Work-life balance with ample time off
- Hybrid working arrangements
- Continuous learning access
- Professional certifications
- Leadership development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsaccounts receivablebilling discrepanciesdata trackingv-lookupspivot tablesanalytical skillsproblem-solving
Soft skills
attention to detailorganizational skillscommunication skillsrelationship managementcollaborationdispute resolution
Certifications
associate degreebachelor's degree