Billing Specialist
PDI Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for customer billing inquiries, account maintenance, cancellations, and payment resolution.
- Support high-volume customer interactions through phone, chat, and email.
- Deliver exceptional service while ensuring billing accuracy.
- Process billing updates, account changes, cancellations, and refunds in internal systems.
- Respond to customer billing inquiries via phone, chat, and email with professionalism, clarity, and timely follow-up.
- Review and resolve failed or past-due payments using Stripe.
- Verify and apply customer billing discounts accurately across systems.
- Maintain accurate logs, trackers, and documentation of all customer interactions.
- Collaborate with Sales, Support, and Accounting teams to resolve issues and ensure smooth customer experiences.
- Support monthly chain billing activities including payment confirmation, reconciliation, and account updates.
Requirements
- 0-2 years of customer-facing billing, customer support, or financial operations experience preferred.
- Experience with Salesforce, Stripe, and Excel-based trackers preferred.
- Bachelor’s degree in related field or equivalent experience preferred.
- Strong customer service and communication skills (phone and written).
- High attention to detail and accuracy in billing, documentation, and data entry.
- Ability to multitask and remain organized while handling high-volume interactions.
Benefits
- Competitive salary
- Market-competitive benefits
- Quarterly perks program
- Good work-life balance with ample time off
- Hybrid working arrangements
- Access to continuous learning
- Professional certifications
- Leadership development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing accuracypayment resolutionaccount maintenancedata entrybilling updatescancellationsrefund processingpayment confirmationreconciliation
Soft skills
customer servicecommunicationattention to detailorganizationmultitaskingprofessionalismclaritytimely follow-up
Certifications
Bachelor’s degree