Technical Support Engineer
PayU
full-time
Posted on:
Location Type: Hybrid
Location: Poznań • 🇵🇱 Poland
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Technical support of PayU Customers – buyers and merchants
- Integration support of PayU Merchants
- Resolving Cases in CSM tool, support Customers by e-mail
- Support local teems with technical knowledge and own skills
- Ownership of Incidents, Requests and Problems until case gets resolved
- Monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc.
- Creation and update of technical documentation and internal knowledge bases
- Diagnostics of Incidents, requests and problems
- Reporting and escalating technical issues with payment platforms.
Requirements
- At least 2 years’ experience as a technical support and working with global customers
- Experience with Help Desk ticketing system management, ticketing routing and maintaining a high level of service according to SLA and KPIs
- Experience with API calls, logs, and SQL - Mandatory
- Proven experience in execution of complex customer service issues, tier 2 is an advantage
- English and Romanian - fluent required. Mother tongue is an advantage
- Relevant Bachelor degree (Computer, Industrial Engineering, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API callsSQLtechnical supportcustomer serviceincident managementproblem resolutiontechnical documentationCSM toolticketing system managementSLA
Soft skills
communicationownershipproblem-solvingteam supportcustomer focusescalation managementdiagnosticsservice orientationcollaborationadaptability