PayNearMe

Client Services Manager

PayNearMe

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $105,000 - $130,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
  • Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.
  • Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
  • Provide technical support to existing merchants as they adopt new products or expand their current implementations.
  • Develop code and build reusable tasks to streamline engineering work related to support and implementation.
  • Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

Requirements

  • 3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support.
  • Experience with web-based and mobile integrations; familiarity with HTML, XML, JSON, and Javascript for issue diagnosis.
  • Proven ability to map and transform client data into complex platforms or systems.
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
  • Excellent communication skills to explain technical issues to both technical and non-technical audiences.
  • Strong problem-solving mindset, resilience in debugging complex issues, and ability to manage multiple client implementations simultaneously.
  • Nice-to-haves: Background in payments, fintech, or related industries.
  • Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role.
Benefits
  • Stock options with standard startup vesting - 1 year cliff; 4 years total
  • $50 monthly communication expense stipend to go towards your phone/internet bill
  • $250 stipend to enhance your WFH setup
  • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
  • Premium medical benefits including vision and dental (100% coverage for employees)
  • Company-sponsored life and disability insurance
  • Paid parental bonding leave
  • Paid sick leave, jury duty, bereavement
  • 401k plan
  • Flexible Time Off (our team members typically take off ~3-4 weeks per year)
  • Volunteer Time Off
  • 13 scheduled holidays
  • 4-6x / year in-person team meet-ups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API-based solutionsdata integrationplatform configurationbusiness process mappingHTMLXMLJSONJavaScriptcodingtroubleshooting
Soft skills
communication skillsproblem-solvingresilienceclient managementcollaborationtechnical consultingadaptabilitymultitaskinginfluencingsupport