Customer Support

• Respond to incoming phone calls and support tickets, ensuring timely and effective resolution within established service level agreements (SLAs).
• Manage internal "Admin" tickets, addressing issues such as rejected transactions, fraud alerts, and maintenance errors.
• Guide new merchants through the onboarding process, providing clear instructions on how to use PayJunction and ensuring proper setup of partner software.
• Accurately set up new accounts, assess for merges, additional TIDs, and configurations, while maintaining up-to-date records of customer interactions.
• Ensure that relevant teams are included in communications and that stakeholder requests are addressed promptly.

Customer Support Representative

Customer Service Lead

Support Specialist – Bilingual, English/Spanish

Product Support Specialist

Support Specialist – Bilingual, English/Spanish

Support Specialist