Customer Support

• Triage incoming calls, messages, and merchant support requests.
• Monitor the "control tower" and coordinate responses to urgent issues.
• Provide first-level troubleshooting and solutions when appropriate.
• Escalate complex issues to internal teams in a clear and organized manner.
• Maintain accurate records of interactions and issues in our support system.
• Collaborate with internal teams to improve support processes and support documentation.

Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends

Vice President, Customer Experience

Customer Service, Tech Support Representative – Consumer Electronics

Customer Service, Tech Support Rep – Tech Products

Customer Service Representative – Part Time