Customer Support

• Serve as the first on-site contact for customers experiencing property damage.
• Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
• Prepare complete, organized job files for our estimating team.
• Set clear expectations with customers and keep them updated throughout the process.
• Communicate scope details to internal teams and insurance adjusters.
• Ensure all forms, notes, and uploads are completed accurately and on time.

Field Customer Care Specialist

Customer Experience Account Delivery Manager

Financial Support Specialist

Associate Customer Support Rep, Vet

Customer Service Lead

Customer Support Representative, Healthcare