Analyst

• Work directly with the business to understand/improve the business processes supported by the SAP software solution area assigned as well as gain an understanding of the underlying business requirements being supported
• Understand the SAP software, our design and setup, how to modify it and test it in assigned areas including complex cross functional config
• Engage in creating/updating documentation needed by various teams in the process of providing support to the SAP software solution
• Lead the SAP support process; become proficient at the tools used to track support issues (Service Now) and effectively manage tickets within your area
• Work with end users on issues that they are experiencing, including troubleshooting, analysis, and issue replication in a non-production environment
• Take ownership of issues and problems in SAP in your assigned areas; troubleshoot, propose solutions, work to confirm solutions, implement and unit test
• Participate in integration test cycles as a tester; learn how to use the testing tool for script maintenance and recording results
• Lead efforts within your business stream as well as across business streams to design/support the end to end business process and to ensure that SAP changes in your area have the desired down-stream impacts
• Lead project efforts within your area of expertise

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