Desktop Support Specialist
PatientPoint
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide on-site IT (Information Technology) support for the Cincinnati office and other PatientPoint offices as needed.
- Perform installations, repairs, upgrades, and maintenance of hardware and equipment.
- Onboarding / Offboarding responsibilities.
- Answer customer questions and resolve issues.
- Manage and maintain ticket queue(s).
- Act as a liaison with customers on administrative and technical matters for assigned projects. Share best practices and benefit from those of your colleagues through collaboration.
- Perform analyses and prepare reports on system problem trends and issues.
- Autonomously manage and troubleshoot issues while taking initiative and ownership.
- Maintain CMDB / Inventory and address all related IT processes through continuous improvement efforts.
- Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved.
- Develop ongoing documentation of inventory, processes, and practices related to IT policy and directives to support the organization.
- Work collaboratively with all teams, vendors, consultants, and other stakeholders.
- Build and maintain knowledge of PatientPoint products and services.
- Willingness to tackle additional tasks / competencies as needed to support the organization.
Requirements
- An associate’s degree or at least 1 year of experience in a Desktop Support role.
- Excellent verbal and written communication skills.
- Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated.
- Strong organizational skills and ability to juggle competing priorities.
- Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization.
Benefits
- Competitive compensation
- Flexible time off to recharge
- Hybrid work options
- Mental and emotional wellness resources
- 401K plan
- More
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporthardware installationhardware repairsystem maintenanceticket managementtroubleshootingCMDB managementdocumentationcustomer supportanalytical skills
Soft skills
communication skillsproblem-solvingorganizational skillscollaborationinitiativeownershipadaptabilitycustomer servicetime managementescalation management
Certifications
associate's degree