Customer Success Manager

• Manage an enterprise client portfolio
• Drive success across a portfolio of multiple accounts
• Prioritize accounts according to risk and growth opportunity
• Manage client health and ensure account retention
• Elevate the conversation
• Identify, target and engage strategic stakeholders
• Provide structure and direction to extend accounts
• Maintain and expand client relationships
• Maximize client value
• Provide clear direction and next steps to continue increasing value
• Drive new business growth through greater advocacy and reference-ability
• Increase client satisfaction
• Create relationships founded on value
• Teach and advocate industry best practices

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