Passport

Implementation Project Manager

Passport

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇪 Peru

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Job Level

JuniorMid-Level

About the role

  • Own the implementation process from kickoff to go-live, acting as the main point of contact for the customer
  • Build strong relationships with brand and 3PL stakeholders, ensuring they feel supported and informed every step of the way
  • Understand each customer’s goals and challenges to design the right shipping and integration strategy
  • Manage multiple projects at once, keeping tasks, timelines, and deliverables organized and on track
  • Partner closely with Sales, Operations, Product, and 3PL Success to drive a seamless customer experience
  • Collaborate on improving internal tools, templates, and processes to make implementations more efficient
  • Become an expert on Passport’s platform, integrations, and international shipping workflows
  • Surface customer feedback and insights to help us keep improving

Requirements

  • 1-2 years of experience in implementation, onboarding, or project management at a SaaS, logistics, or e-commerce company
  • Familiarity with Shopify or other e-commerce platforms (BigCommerce, WooCommerce, etc.)
  • Excellent communication and relationship-building skills with both internal teams and customers
  • Strong organizational and project management skills; You keep projects moving and people aligned
  • Comfortable managing technical conversations, integrations, or fulfillment workflows
  • A proactive and curious mindset; You don’t wait for direction, you find answers and make things happen
  • Excited about improving processes and finding better ways to work
  • Empathetic, adaptable, and genuinely care about helping customers succeed
  • Bachelor’s degree or equivalent work experience
Benefits
  • Competitive cash and equity packages
  • 100% remote work environment #LI-Remote
  • Paid Time Off
  • 8 weeks Paid Parental Leave
  • Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
  • Quarterly virtual team gatherings and biannual team offsites
  • Annual Work Smart Fund to support your professional growth & working environment
  • Teammates around the world in 20+ different countries!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
implementationonboardingproject managementintegrationsfulfillment workflows
Soft skills
communicationrelationship-buildingorganizational skillsproactive mindsetcuriosityempathyadaptability