Customer Support

• Respond and process RMA requests via Salesforce and returns email
• Corresponding with customers via email, phone, or fax regarding RMA number, RMA Credit status and RMA credit memos
• Processing UPS reroutes
• Creating and closing ROSD issues
• Processing bulk returns
• Assisting with warranty and defective cases
• Processing credits
• Learn and comprehend the defective part process to address customer questions
• Deliver exceptional customer service

Customer Support Specialist

Support Specialist – Bilingual, English/Spanish

Support Specialist – Bilingual, English/Spanish

Support Specialist

Customer Support Representative

Customer Service Representative