Retail Operations Specialist
Pandora
contract
Posted on:
Location Type: Office
Location: North Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the day-to-day operational management of Dayforce, ensuring accurate labour requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics.
- Collaborate effectively with local managers to align staffing levels, schedules, and resource allocation with the intricacies of each market's operational needs.
- Analyse market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement in collaboration with local and global workforce management teams.
- Provide hands-on guidance and training to super users on the optimal utilisation of workforce management tools, systems, and best practices, ensuring consistent and optimised adoption.
- Contribute to the establishment of market specific operational standards for workforce management policies, procedures, and metrics, enhancing overall operational efficiency and employee satisfaction.
- Actively engage with global workforce management community to gather insights, fostering knowledge sharing, and driving initiatives to maximise system benefits.
- Efficiently manage change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders.
- Ensure adherence to labour laws, regulations, and company policies pertinent to workforce management, time and attendance, and employee scheduling.
Requirements
- Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
- Proficiency in workforce management software and scheduling tools.
- Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across the business.
- Strong organisational and time management abilities, with the capacity to manage multiple priorities and meet deadlines.
- Demonstrated problem-solving and decision-making skills.
- Knowledge of labour laws and regulations, particularly as they pertain to workforce management.
- Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure.
- Experience with Dayforce is an advantage
Benefits
- Generous staff discount on all Pandora products
- A day off on your birthday
- Opportunities for development
- Health care package
- Hybrid Working Arrangements: 3 days in the office, 2 days working remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsdata interpretationworkforce management softwarescheduling toolsproblem-solvingdecision-makingknowledge of labour lawstime management
Soft skills
communication skillscollaborationorganisational abilitiesadaptabilityability to work under pressure