Technical Account Manager

• Act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption.
• Work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises.
• Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.
• Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.
• Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.
• Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues.
• Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.
• Advocate for customers internally to influence product roadmap, service improvements, and best practices.
• Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement.
• Identify renewal risks and work with internal teams to remediate.

Technical Account Manager

Senior Technical Account Manager – Fixed Term Contract