Palo Alto Networks

Principal Escalation Engineer

Palo Alto Networks

full-time

Posted on:

Location Type: Remote

Location: Remote • New York, Texas • 🇺🇸 United States

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Salary

💰 $147,000 - $202,500 per year

Job Level

Lead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformPython

About the role

  • Intercepting and assisting or driving technical escalations that come to the executive level.
  • Speaking with executive levels at customers regarding situations, root causes, and status.

Requirements

  • BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
  • Career level experience in support service, technical support or similar troubleshooting related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
  • Able to explain complex technical issues to non-technical people
  • Able to have open discussions on network design, network security and related technical topic
  • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
  • L1-L3 (ISO model) troubleshooting
  • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
  • Troubleshooting VPNs (IPSec and SSL tunnels)
  • Pcap analysis (via Wireshark and other tools)
  • Hardware troubleshooting for telecommunications equipment
  • C, C++ and python programming languages (Good to have)
  • Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
  • Cloud deployment for AWS, GCP, Azure or KVM based solutions)
Benefits
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • Mental and financial health resources
  • Personalized learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
dynamic routing protocolsBGPOSPFL1-L3 troubleshootingInternet applicationsVPNsIPSecSSL tunnelsPcap analysisCC++python
Soft skills
explain complex technical issuesopen discussionscommunication with executive levels
Certifications
JNCIEJNCPCCIECCNACCNPCCA