Support Engineer

• Serve our customer base by providing technical support
• Answer incoming support inquiries and manage escalations, phone calls, and emails
• Work with our technical account managers to personalize our customer’s experience
• Learn your client’s business objectives in and out within their technical environment
• Focus on mitigating risks and resolving any technical issues in their networks
• Work hand in hand with our developers to reproduce the issues you find and develop permanent solutions

Senior Technical Support Engineer – Focused Services, Cortex XSIAM

Technical Support Specialist – L2

Support Engineer III

Senior Technical Support Representative

Senior Manager, Technical Support