Support Engineer

• Respond to user-reported issues in adherence to established Service Level Agreements
• Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
• Provide timely feedback into the development process on customer-reported product problems
• Document actions to effectively communicate information internally and to customers
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Senior Technical Support Engineer – Focused Services, Cortex XSIAM

Technical Support Engineer

Soporte Técnico Junior - Automoción, Ayuda a Talleres y Concesionarios

Technical Support Engineer

Soporte Técnico Automoción – Ayuda a Talleres y Concesionarios