Customer Success Manager

• Plan, build and optimise lifecycle campaigns across email, push and in-app messaging in Braze, with a strong emphasis on eCommerce and subscription lifecycle.
• Manage promotional and triggered campaigns for the Paired Store, including product launches, seasonal campaigns and retargeting flows.
• Build and maintain customer journeys and canvases in Braze, ensuring clean logic, robust QA and consistent execution across channels.
• Partner with Growth, Data and eCommerce teams to validate tracking, optimise triggers and support the Shopify-to-Braze integration.
• Design and run structured A/B tests, interpret results and produce clear insights or recommendations.
• Analyse channel and lifecycle performance using tools like Amplitude or Mixpanel.
• Maintain high standards for segmentation, deliverability, compliance and frequency management.
• Support broader CRM strategy by contributing ideas, spotting opportunities and improving existing journeys and campaigns.

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Customer Success Manager

Customer Success Manager