Account Manager

• Serving as the coffee expert and main point of contact for key hospitality partners - building strong relationships and making sure they always get an outstanding experience.
• Creating and delivering account plans that drive sales growth, spotting smart opportunities to add value through cross-sells and up-sells.
• Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
• Working closely with Marketing to generate new business within clearly defined hospitality segments - and following up on inbound leads with energy and focus.
• Winning new accounts and growing existing ones, delivering against ambitious but achievable growth targets.
• Collaborating with Operations and other teams to make sure partners are onboarded smoothly and their orders are fulfilled on time.
• Keeping track of performance across your accounts - from sales and KPIs to client satisfaction - and using the insights to drive continuous improvement.
• Spotting opportunities to introduce new products, services, or initiatives that will help your clients serve even better coffee.
• Representing Pact at client meetings, industry events, and trade shows - helping us build lasting connections across the hospitality world.

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