Quality Operations Specialist
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • 🇺🇸 United States
Visit company websiteSalary
💰 $116,000 - $194,000 per year
Job Level
SeniorLead
Tech Stack
Tableau
About the role
- Conducts cause evaluations (Apparent Cause, Root Cause, Common Cause, etc.) and leads CAP investigations and analyses using established formal cause evaluation methods and tools to investigate safety, equipment, MVIs, and compliance related events.
- Prepare and submit summary of investigation (20-day report) and Apparent Cause Evaluations (ACEs), including identifying corrective actions and gaining consensus with senior and executive leadership to mitigate risk.
- Collaborates with organizations in Electric Operations, Electric Engineering, Power Generation, or across functional areas to develop effective corrective action plans for identified issues.
- Reviews data, provides analyses and reporting of adverse trends, extent of condition, and other insights resulting from cause evaluations.
- Verifies corrective actions are implemented and validate effectiveness to prevent recurrence.
Requirements
- Minimum BA/BS Degree in Marketing, Business, Computer Science, Engineering, or other related field or equivalent work experience
- Job-related experience, seven (7) years of related work experience (progressive experience in utility operations or in other highly regulated industry)
- Two (2) years of experience in casual evaluation methods and investigations
- Strong writing, problem-solving, organizational, prioritization, and multi-tasking skills
- Proven ability to prepare materials for and effectively communicate/present complex findings to senior and executive leaders with clarity, gain consensus on path forward on aggressive timelines.
- Project management skills including the ability to handle multiple investigations with critical deadlines and work in a fast-paced environment.
- Ability to data mine and analyze data in tools such as Tableau, Power BI
- Proficient in Microsoft Office Word, Excel, and PowerPoint
- Working knowledge of SAP
- Certification in Root Cause Analysis (e.g., TapRooT®, Cause Mapping, or equivalent)
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cause evaluation methodsRoot Cause Analysisdata analysiscorrective action plansreportingdata miningproject management
Soft skills
writingproblem-solvingorganizational skillsprioritizationmulti-taskingcommunicationpresentation skillsconsensus building
Certifications
Root Cause AnalysisTapRooT®Cause Mapping