Program Manager

• Applies depth and breadth of knowledge of Program Management to the most unique and complex problems. Works autonomously. Anticipates issues and develops innovative solutions. Demonstrates program leadership with internal & external stakeholders to support company goals. May design and develop new, complex programs.
• Recognized subject matter expert who may represent PG&E to external agencies on sensitive or complex issues. Partners with Government Relations or other partner organizations in developing messaging and strategy.
• May manage major cross-functional projects and initiatives. May lead initiatives that impact utility or industry developments.
• Manages all aspects of programs that are cross-functional, complex, of broad scope, and have a significant financial or political impact on the line of business. Leads development of overall strategy to achieve program goals.
• Partners with Manager/Director to determine the most appropriate and effective program performance metrics. Develops content and format for reports and dashboards. Prepares and presents regular updates to senior management, addressing issues and gaining buy-in on solutions.
• Develops both annual and long-term program work plans, forecasts, and budgets. Regularly monitors costs vs. budget, presents status, and prepares and proposes solutions to address variances.
• Negotiates and sets productivity and unit cost targets. Prepares accurate forecasts, monitors spending, and develops and presents variance explanations. Develops business case for budget and/or additional funding during the year. Works closely with peers and leaders in the line of business to ensure financial targets are understood and achieved.
• Partners with Work Planning/Resource Management teams to plan and forecast short and long-term work to be completed as part of the program. Monitors and ensures closure/completion of projects and/or other program work orders. Ensures effective work scheduling and resources will be available to meet the work plan. Develops creative solutions to address resource issues.
• Leads peers and partner organizations to develop and implement new and/ or improved processes, procedures, policies, controls, and best practices to improve customer satisfaction, efficiencies, regulatory compliance, and reduce costs.
• May work with other project or program managers or peers in different departments or regions to reschedule work, re-allocate funds, and explore creative solutions to achieve financial and productivity goals.
• Leads benchmarking efforts/projects in the industry to share information, seek best practices in electric program management. Develops recommendations for PG&E, develops proposals/business cases, and presents to senior management. Gains buy-in and leads implementation.
• Represents the program as a subject matter expert and stakeholder on process improvement teams, regulatory filings, and various stakeholder groups. Supports the GRC witness in testimony development by providing data and request-response support.
• Develops communication and training plans. Ensures the target audience is fully educated and adheres to program policies, processes, and procedures. Ensures regulatory compliance with the program.
• May manage the process of awarding some program work to outside contractors. Manages RFP process. Partners with the Contract Management department on contract terms, scope, and cost, and negotiations.
• May act as a business owner for specialized systems or tools used as part of the project work in the program. Works with IT and/or the tool vendor to define user needs and implement enhancements/updates.
• Develops or provides significant input to PG&E leadership and/or other utilities with similar programs.
• Coaches and mentors less experienced employees.
• May supervise 1-2 direct reports. Leads work teams or groups.

Principal Electric Program Manager

Electric Program Manager

Principal Program Manager

Expert, Electric Program Manager

Principal Electric Program Manager