Customer Support

• Oversee system integrations and lead enhancements or updates to integration architecture, ensuring seamless coordination between clients, vendors, and internal teams.
• Perform initial analysis of integration issues, including troubleshooting file transmission glitches, identifying root causes, and engaging the appropriate technical resources.
• Plan and execute integration-related projects such as onboarding new vendors, upgrading servers, and implementing or updating communication protocols.
• Coordinate communication with internal management, external partners, and vendors to maintain alignment, resolve issues efficiently, and ensure smooth integration workflows.
• Manage risks arising from changes or errors in partner systems and monitor potential threats to critical application functions.
• Maintain continuous monitoring and execute rapid incident response processes to ensure system reliability.

Integration Support Specialist

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative