Technical Customer Success Specialist – Day Shift
Oxylabs.io
full-time
Posted on:
Location Type: Hybrid
Location: Kaunas • 🇱🇹 Lithuania
Visit company websiteSalary
💰 €1,200 - €1,700 per month
Job Level
Mid-LevelSenior
About the role
- Be the main point of contact between the company and B2C/B2B customers.
- Collect relevant information from our clients and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Requirements
- Proven experience in customer support or related roles.
- Excellent communication skills in English.
- Quick reaction and concentration, empathy and love for helping people.
- Motivated, ambitious, self-learner, independent.
- Tech-savvy personality and problem-solver attitude.
- Experience with Proxies/VPNs or similar products (Nice to have).
Benefits
- Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
- Access to mental and physical well-being resources.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem-solvinginformation verificationB2CB2BProxiesVPNs
Soft skills
communicationempathymotivationindependenceself-learningquick reactionconcentrationcustomer satisfaction