Director

• Own end-to-end service delivery for procure-to-pay, accounts payable, receivables, and related processes.
• Partner with Genpact to ensure efficient outsourced execution, while maintaining accountability for standards, controls, and outcomes.
• Develop, document, and hand off standard operating procedures (SOPs) for consistent global execution.
• Engage in every M&A integration to ensure smooth process adoption and system alignment.
• Lead involvement in SAP upgrades, ensuring new features and process changes are adopted effectively.
• Establish KPIs, SLAs, and metrics that drive accountability, service quality, and performance visibility.
• Shape and implement the structure, vision, and long-term roadmap for GBS execution.
• Act as an end-to-end service leader, balancing day-to-day execution with strategic process design and future improvements.
• Champion a continuous improvement mindset that simplifies, standardizes, and automates processes.
• Anticipate trends in global service delivery models and proactively position OC for future success.
• Demonstrate executive presence with the ability to engage, influence, and inspire senior leaders (VP-level and above).
• Communicate complex data and metrics at both detailed and high-level narratives, tailoring to diverse audiences.
• Partner with stakeholders to ensure customer-centric service delivery, balancing tough decision-making with collaborative problem-solving.
• Foster a culture where stakeholders see GBS as a trusted partner and first point of contact for solutions.
• Build and lead a high-performing organization spanning Band 7 to Band 3 leadership levels.
• Develop future talent pipelines and succession plans within the GBS team.
• Cultivate a culture of accountability, collaboration, and service excellence.
• Provide mentorship and leadership development to strengthen team capabilities and readiness.

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