OVERJET

Solutions Engineer

OVERJET

full-time

Posted on:

Location Type: Hybrid

Location: Lahore • 🇵🇰 Pakistan

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

  • Serve as a primary point of contact for customer implementations, ensuring smooth onboarding and technical setup.
  • Own the Technical Implementation Lifecycle: Serve as the primary technical point of contact, ensuring a smooth, timely, and successful technical setup for customer implementations across all company products.
  • Design and Execute Solutions: Translate unique customer technical environments and business requirements into effective implementation strategies and the best possible technical solutions.
  • Technical Scoping and Alignment: Conduct detailed technical scoping calls to gather requirements, manage implementation timelines, and ensure alignment on deliverables across internal stakeholders (Sales, Engineering, Customer Success).
  • Hands-on Configuration: Perform all necessary hands-on technical configuration, user management, system integrations, and data pipeline tasks for successful deployment.
  • Quality Assurance: Ensure all customer technical engagements consistently exceed expectations for response quality, timeliness, and the overall customer experience.

Requirements

  • 3+ years of experience in a customer-facing technical position (e.g., Solutions Engineer, Implementation Engineer, Technical Account Manager).
  • Strong written and verbal communication skills, with the ability to clearly convey complex technical concepts to non-technical business and clinical audiences.
  • Proven technical proficiency in:
  • - Query Tools and Database Systems (e.g., SQL).
  • - Cloud environments and basic networking/IT knowledge (e.g., AWS, GCP, Azure).
  • - Scripting/Programming languages like Python.
  • Strong ability to evaluate, troubleshoot, and follow-up on complex technical and integration issues.
  • A passion for delivering exceptional customer service and acting as a proactive problem-solver.
  • Ability to work independently, manage multiple complex projects simultaneously, and thrive in a fast-paced, high-growth environment.
  • Bachelor’s Degree in Computer Science or a related technical field is strongly preferred.
Benefits
  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLAWSGCPAzurePythonTechnical Implementation LifecycleSystem IntegrationsData PipelineTechnical ConfigurationQuality Assurance
Soft skills
CommunicationProblem-solvingCustomer ServiceProject ManagementIndependenceAttention to DetailCollaborationTime ManagementAdaptabilityTechnical Scoping
Certifications
Bachelor’s Degree in Computer Science