Communications

• Maintain and install telecommunications infrastructure and voice network components, ensuring reliable and efficient communication systems.
• Plan, design, and implement Moves, Adds, and Changes (MACs) within the telephony environment, following established procedures and minimizing service disruptions.
• Troubleshoot and resolve technical issues in voice networks, diagnosing problems such as signal loss, faulty wiring, or system misconfigurations.
• Review telecommunications designs, estimate costs, and collaborate with stakeholders to analyze floor plans, programming guides, and technical specifications for MAC implementations.
• Install and document MACs accurately, maintaining up-to-date records of telephony system changes and configurations.
• Prepare and implement voice network configuration changes using Command Line Interface (CLI) and Graphical User Interface (GUI) tools to optimize system performance.
• Participate in on-call rotations to provide timely support for off-hours telecommunications incidents and emergencies.
• Collaborate with voice network architects and other IT teams to support and optimize VoIP network functionality.
• Log, track, and follow up on service provider trouble tickets, ensuring prompt resolution and vendor accountability.
• Manage vendor performance to ensure contractual obligations and service quality standards are met.
• Provide training and support to end users on VoIP-related devices, software, and peripherals to enhance user proficiency and satisfaction.

Telecommunications Engineer II

Telecommunications Engineer III

Global Internal Communications Lead

Senior Communications Advisor

Communications Manager – Project Hire