Communications

• Monitors, maintains, and installs the telecommunications infrastructure and voice network components
• Manage planning, designing, and implementation of MACS (moves, adds, & changes)
• Troubleshooting, monitoring, and maintaining telecommunications infrastructure for voice, VoIP, and Call Centers
• Serves as a knowledge source for other team members
• Prepares assessments and troubleshooting aimed at resolving technical issues with respect to voice network and telephony systems in a timely manner.
• Services as a technical expert for project teams and develop implementation plan for projects requiring telecommunication services by meeting with stakeholders and project to understand their requirements.
• Plans, designs, estimate costs, performs installation, and documents MACS by meeting with stakeholders and analyzing floor plans, programming guides, and/or technical specifications.
• Corresponds, maintains, monitors, and performs voice network configuration changes of various voice infrastructure equipment & network
• Collaborates with voice network architects on VoIP network optimization based on technical subject matter expertise.
• Logs and follows up on service provider trouble tickets.
• Supports other departments on telecommunication issues by providing guidance through escalated or complex workplace problems
• Serves as subject matter expert and mentors junior members of team related to telephony infrastructure and technologies.

Telecommunications Engineer III

Telecommunications Engineer II

Global Internal Communications Lead

Senior Communications Advisor

Communications Manager – Project Hire