Senior Manager, Customer Advocacy
Outreach
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $165,000 per year
Job Level
Senior
About the role
- Owning and managing key elements of the reference program
- Partnering with Customer Advocacy team to innovate and manage an advocacy program
- Harnessing the power of customer network for advocacy needs
- Cultivating a vibrant community of advocates
- Collaborating with cross-functional teams to align advocacy efforts
- Empowering customers to become champions of the brand
- Driving forward-thinking initiatives to enhance customer advocacy
Requirements
- 5-7 years of experience
- Exceptional communication skills
- Proven ability to design, launch, and scale advocacy or influencer programs
- Experience working with executive leadership and senior stakeholders
- Direct involvement with customer advisory boards and NPS programs is a plus
- Proven ability to mentor, develop, and empower junior teammates
- Team player and cross-functional influencer
- Experience leveraging AI and cutting-edge technologies
- Passion for customer experience
Benefits
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advocacy program designinfluencer program managementcustomer advisory board involvementNPS program experienceAI technologiescutting-edge technologies
Soft skills
communication skillsmentoringteam playercross-functional influencingcustomer empowerment