Industrial Engineer – Warehouse/Labor Management
Longbow Advantage
Senior Business Analyst, Salesforce
Otis Elevator Co.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Partner with the field business to capture functional and non-functional requirements for development and deployment of the Salesforce platform in alignment with Tier 1 Field Service strategy
- Lead JAR sessions with key business stakeholders and technical experts to collectively define and capture project requirements and business needs
- Turn requirements into user stories working with Solution Architects and Product Owners
- Provide input into backlog planning and grooming partnering with the Technical Product Owner
- Support test case creation to support the QA team and ensure solution meets requirements
- Lead discovery sessions with business stakeholders to capture the functional requirements
- Elicit input from solution architects to groom the solution as a user story for development
- Meet with Technical Architects and dev leads to provide clarity on the requirement
- Work with PO to support backlog grooming and sprint planning
- Conduct product iteration demos to elicit feedback on solution and capture change requests
- Partner with QA team for test case creation and ensure alignment with business requirements
- Organize and support UAT activities
- Provide support for deployments with training content and sessions
Requirements
- Bachelor's degree in computer science or related technology field
- Agile certifications in SaFE/Scrum preferred
- 3+ years of experience as a Business Analyst, Quality Analyst or product owner
- Strong knowledge of field service business
- Excellent written and oral communication skills
