Director of Modernization Field Engineering
Otis Elevator Co.
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Serves as a strategic and operational leader driving excellence in field engineering support
- Develops and executes strategies and programs that improve field productivity, enhance safety outcomes, and ensure product reliability
- Acts as a key interface between field operations, engineering, suppliers, and product development teams
- Defines & leads field engineering strategy for modernization product transformation
- Provides expert guidance and resolution support for complex field issues
- Champions continuous improvement through partnership with regional field teams
- Monitors KPIs, generates reports, and presents program status to senior leadership and stakeholders
- Owns and evolves the field labor estimate process, ensuring accuracy and alignment with operational goals
- Collaborates with product engineering and supplier quality teams to address recurring field issues
- Leads initiatives to reduce supplier chargebacks through root cause analysis
- Champions Environment, Health & Safety (EH&S) engineering solutions that improve equipment safety and compliance in the field
- Serves as an influential leader for US and Canada Modernization group fostering a culture of innovation and accountability
- Acts as a key stakeholder in cross-functional initiatives involving product development, operations, and customer experience
Requirements
- High School degree; Bachelor’s degree preferred
- 10+ years of experience in field operations, field engineering, product support, or technical operations, preferably in the elevator industry
- Proven leadership experience managing technical teams and driving cross-functional initiatives
- Strong analytical, problem-solving, and project management skills
- Excellent communication and stakeholder engagement abilities
- Proficient in project management tools
- Deep understanding of field operations, product lifecycle, and supplier management
- Ability to travel as needed to support field operations and project execution
- Experience working with OEMs and third-party modernization suppliers preferred
- Familiarity with vertical transportation regulations (e.g., ASME A17.1)
- Familiarity with EH&S standards and field safety protocols preferred
- Lean Six Sigma or similar process improvement certification preferred.
Benefits
- Opportunities, training, and resources for leadership development
- Employee Scholar Program sponsoring colleagues for degrees or certification programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
field engineeringfield operationsproduct supporttechnical operationsproject managementroot cause analysissupplier managementdata analysisKPI monitoringproduct lifecycle
Soft skills
leadershipanalytical skillsproblem-solvingcommunicationstakeholder engagementcross-functional collaborationinnovationaccountabilitycontinuous improvementteam management
Certifications
Lean Six SigmaEH&S standards certification