Ortiz Property Group @ REAL Broker

Strategic Customer Success Manager

Ortiz Property Group @ REAL Broker

full-time

Posted on:

Location Type: Hybrid

Location: Denver • California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Kansas, Maryland, Massachusetts, Missouri, Montana, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $175,000 - $200,000 per year

Job Level

SeniorLead

About the role

  • Own the customer experience internally and externally acting as a conduit between AgentSync’s Professional Services, Product, and Executive teams and the customer’s organization.
  • Build and cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization, exceeding their expectations during every phase of the customer lifecycle.
  • Partner with internal teams to execute a consistent delivery motion, while also driving prioritization of customer needs to ensure they are balanced within our strategic product roadmap.
  • Communicate clearly and accurately with the customer’s Executive leadership regarding our partnership, their measurable success, and any risks that could impact their business.
  • Map the customer’s organization and build a comprehensive account plan that highlights opportunities and key stakeholders who impact how we progress our partnership.

Requirements

  • 10+ years of Enterprise B2B SaaS Customer Success experience owning a book of business made up of large Enterprise & Strategic-level customers, preferably in a dedicated structure with fewer than five customers in your portfolio.
  • 5+ years demonstrated experience working with complex Enterprise solutions requiring close collaboration with Professional Services teams.
  • Demonstrated experience working with VP and above stakeholders in insurance, financial services, compliance, or legal industries.
  • Natural problem-solver, comfortable with complexity and ambiguity and able to both delve into the details and operational tactics and engage meaningfully on the big picture or overall strategy.
  • Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences.
Benefits
  • Medical
  • Dental
  • Vision
  • Employee Assistance Plan
  • 401(k) retirement savings plan
  • HSA employer contributions
  • Flexible PTO
  • 12 paid holidays per year
  • 12 weeks parental leave w/generous return to work stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Enterprise B2B SaaSCustomer SuccessAccount planningStakeholder managementComplex Enterprise solutions
Soft skills
Problem-solvingCommunicationInterpersonal skillsRelationship buildingStrategic thinking