Orion Energy Systems, Inc.

Customer Service Representative

Orion Energy Systems, Inc.

full-time

Posted on:

Location Type: Office

Location: Manitowoc • Wisconsin • 🇺🇸 United States

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Job Level

Junior

Tech Stack

ERP

About the role

  • Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels
  • Develop in-depth knowledge of the quoting, sales order entry, warranty, returns, replacement, and freight claims processes
  • Teach and help customers and other sales professionals to understand processes; including Orion’s Terms and Conditions and Warranties
  • Maintain a high level of knowledge of Orion’s products and services
  • Maintain high proficiency in navigating and interacting with current ERP system (Microsoft Dynamics AX,) Salesforce, and all other interface systems that support sales operations
  • Create and maintain exceptional customer experiences and continuously build relationships with Orion’s partners
  • Interface effectively with all other business units (Finance, Accounting, Sales Support, Manufacturing, etc.) to meet business needs with high levels of integrity and customer service
  • Participate in short, daily Works in Progress (WIP) meetings, and other company assigned meetings and trainings
  • Ensure that all processes and procedures are followed and completed, quality standards are met, and orders are profitable
  • Live out Orion’s Core Values of Member Centric, Integrity, Respect, Flexibility, and Customer Promise
  • Support the Orion commitment to maintain a respectful workplace through demonstrating respectful interactions with all members, clients, suppliers and other business partners; addressing and/or reporting actions that are counter to our respectful workplace
  • Perform other duties as assigned per department’s needs and requirements

Requirements

  • Associate degree in Business Administration or related field, or equivalent years of education and/or experience
  • Minimum of a high school diploma or equivalency
  • Minimum one (1) year of data entry experience
  • Prefer one (1) to three (3) years of experience in Customer Service, Claims Agent (Manufacturing), or relevant experience and/or role
  • Relevant experience in an office environment with multi-department communication with various levels of corporate structure within a team environment; both internal and external
  • Exceptional communication skills, both written and verbal
  • Effective multi-tasker with great organizational skills
  • Enjoys problem solving and is naturally inquisitive
  • Proficient in Microsoft Office products (Outlook, Word, Excel, etc.)
  • Customer-focused orientation and ability to adapt/respond to different types of characters
  • Must be able to work independently and in a team environment
  • Tenacity – consistency to follow through to close the loop
  • Knowledge of the Electrical Industry is a plus
  • Detail Oriented to ensure limited errors when processing customer requests
Benefits
  • Standard business hours; M-F, 8am - 5pm CST
  • Extended hours and/or overtime to meet business needs with prior approval

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceclaims processingproblem solvingorganizational skillsdetail orientedknowledge of Electrical Industry
Soft skills
communication skillsmulti-taskingcustomer-focused orientationteamworkindependencetenacityinquisitive
Certifications
Associate degree in Business Administration