Origin

Pre-Sales Specialist

Origin

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

VMware

About the role

  • Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
  • Develop and deliver detailed presentations showing the value and delivery of Origina support.
  • Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
  • Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed.
  • Build and maintain trusted advisor relationships with client application and platform owners.
  • Support the sales team by resolving complex technical and contractual queries.
  • Ensure seamless collaboration between operational teams to respond promptly to customer requests.
  • Maintain all technical deal data within Origina’s CRM system.
  • Capture and share customer success stories that demonstrate Origina’s value proposition.
  • Manage the successful transition from sales opportunity to customer onboarding.
  • Verify that products and licenses are vetted for support eligibility.
  • Identify risks early and communicate with the contract management team to mitigate them.
  • Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
  • Capture and share market intelligence and IBM product updates that inform the sales process.
  • Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support.

Requirements

  • Strong cross-industry knowledge of IBM software products and the IBM Passport Advantage program
  • 10+ years of experience in technical pre-sales, customer success, or IT consulting
  • Proven ability to collaborate with executive-level and cross-functional stakeholders
  • Excellent multitasking skills and the ability to meet tight deadlines
  • Exceptional communication, presentation, negotiation, and relationship-building skills
  • Customer-focused mindset with creative problem-solving abilities
  • Strategic thinker who can manage complex situations and resolve challenges effectively
  • Formal training in pre-sales, IT consulting, or sales (preferred)
  • Alignment with Origina’s values: Trust, Fairness, Relationships, and Opportunity
Benefits
  • Competitive compensation that rewards achievement
  • Hybrid, flexible working model
  • High-level Health, Dental, and Vision insurance
  • STD and Life/AD&D cover
  • 22 days PTO each year with additional days earned based on your tenure
  • Additional 10 Federal/Regional holidays
  • Generous Maternity & Paternity leave
  • 4% 401k match
  • $200 annual wellness benefit
  • $1,000 professional development benefit
  • Flexibility of working remotely from anywhere for up to 4 weeks per year
  • A dedicated Volunteer Day to give back to your community and support meaningful cause
  • Employee Assistance Program
  • Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical pre-salescustomer successIT consultingpresentation skillsnegotiation skillsproblem-solvingmultitaskingdata analysisCRM managementmarket intelligence
Soft skills
communicationrelationship-buildingcollaborationstrategic thinkingcustomer-focused mindsetcreativitytrustfairnessadaptabilitytime management
Certifications
formal training in pre-salesformal training in IT consultingformal training in sales