Head – Global Marketing Operations
Organon
full-time
Posted on:
Location Type: Office
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Lead
About the role
- Ensure that service delivery consistently meets business expectations and stakeholder requirements across global franchises and markets, maintaining high standards of quality, responsiveness, and reliability.
- Identify and address inefficiencies across the end-to-end service delivery process that lead to rework, delays, or misalignment.
- Oversee vendor performance and governance, ensuring alignment with service expectations and contractual obligations.
- Oversee budget adherence and cost control, ensuring alignment with demand planning and financial forecasts.
- Partner with Customer Engagement & Digital Excellence Team (cEDGE) and vendor to ensure platforms and tools are fit-for-purpose, scalable, and aligned with operational needs.
- Monitor, enable, and evolve performance against KPIs and SLAs in partnership with the Global Data & Analytics team.
- Lead initiatives focused on enhancing service quality, scalability, and efficiency across people, processes, and technology.
- Manage and track issue escalation processes, ensuring timely resolution, root cause analysis, and communication with relevant stakeholders.
- Contribute to the governance of The Hive operating model, ensuring alignment with strategic priorities, compliance with standards, and effective coordination across global and local teams.
- Support the transition and onboarding of new markets into The Hive’s existing services and operating model.
Requirements
- Bachelors or Masters Degree
- 10+ years of experience in global operations and centralized marketing services, with a focus on content creation and campaign execution
- Strong understanding of operational governance, KPI/SLA frameworks, and continuous improvement methodologies
- Advanced analytical skills with a proven ability to interpret complex data, derive actionable insights, and solve operational challenges with precision and strategic foresight
- Proven experience managing vendors with a large number of contractors, with experience in budget management
- Strong project management skills and the ability to thrive in a high-pressure environment
- Strong business acumen with a deep understanding of technology and data-driven operations.
- Consulting experience preferred.
- Fluent in English; proficiency in additional languages is a plus.
Benefits
- Flexible Work Arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisbudget managementvendor managementKPI frameworksSLA frameworkscontinuous improvement methodologiesproject managementcontent creationcampaign executionoperational governance
Soft skills
analytical skillsproblem-solvingstrategic foresightbusiness acumencommunicationleadershipcollaborationadaptabilityhigh-pressure environment managementstakeholder management