Call Center Representative

• Receives and documents meal orders from patients and visitors in the call center according to established procedures and enter them directly into the Food & Nutrition Services computer system.
• Verifies appropriate foods meet diet order parameters, discuss options with patient/family, maintain service expectations, and participate in conflict reconciliation between physician ordered diet and patient preferences.
• Performs arithmetical computations for tube feeding/infant formula.
• Respond to inquiries from patients and staff about the OHSU Room Service Program and services, direct inquiries as necessary, explain processes and procedures to customers and provide information about services available.
• Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system.
• Verifies meal orders meet diet order parameters using the EPIC system.
• Processes diet requisitions and documents required information accurately, efficiently and consistently.

Call Center Communication Specialist

Pharmacy Technician II – CarelonRx Call Center

Call Center Agent, Part Time

Call Center Supervisor

Call Center Representative

Call Center Representative