Mid-level Customer Success Analyst – Hype
Operand
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Actively follow up with leads who create trial accounts.
- Reach out directly to understand context, pain points, and whether Hype meets their needs.
- Accelerate the onboarding, activation, and early-results journey through user education.
- Maintain close relationships with the active user base to ensure satisfaction and retention.
- Monitor customer health and take proactive measures to mitigate potential risks.
- Be available to assist customers in any situation with clarity, empathy, and speed.
- Create a simple, human, and solution-oriented support experience.
- Strengthen the partner network, including influencers and related companies.
- Identify business opportunities and channels.
- Create content in multiple formats, simply and directly, to support the user journey.
- Provide training on Hype for other business units within the Operand ecosystem.
- Produce support materials, guidelines, and best-practice documentation.
- Communicate product updates and new features.
- Continuously talk with users to map improvements, suggestions, and needs.
- Collect success stories and case studies.
- Deliver structured insights to the Product team.
Requirements
- Customer Service/CS: prior experience and strong ability to manage client conversations.
- Tools and CRM: familiarity with customer support and CRM tools.
- Social media: intermediate understanding of the main platforms.
- Written and verbal communication: clarity for tutorials, guidance, and customer interactions.
- Consultative service: ability to identify clients’ pain points and needs.
- Data analysis (desirable): ability to read basic metrics and generate insights.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer supportCRM toolscontent creationuser educationtrainingdocumentationmetrics analysis
Soft skills
customer servicecommunicationempathyproblem-solvingrelationship managementconsultative serviceclarityproactive measures