Key Accounts Manager
OpenTable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as a trusted advisor to assigned Key Accounts, maintaining deep familiarity with each restaurant’s goals, guest experience, and competitive landscape.
- Lead with a retention-first mindset, ensuring 100% engagement across assigned accounts and consistent tracking of all meetings and interactions.
- Proactively identify risk factors and design tailored retention and recovery strategies.
- Translate partner feedback into actionable insights that inform internal strategy and product development.
- Be an expert consultant on OpenTable’s full suite of tools, including Experiences, Ticketing, GRM, Marketing, and Reporting features.
- Conduct audits and optimizations that help partners fully leverage OpenTable’s capabilities.
- Provide highly customized business reviews and data-driven recommendations that demonstrate measurable impact.
- Collaborate with Product and GTM teams to ensure that feature development aligns with restaurant needs and emerging market trends.
- Partner with Sales, Marketing, and Events to deliver seamless, integrated support for key restaurant initiatives.
- Contribute to campaign planning, co-marketing activations, and industry events that amplify Key Accounts’ visibility and performance.
- Work with internal leadership to represent the voice of the customer, influencing future strategy, process improvements, and platform enhancements.
- Support special programs such as the Chase Sapphire Reserve Dining Collection, Icons, and other high-value partnerships, ensuring compliance and exceptional representation.
- Manage data accuracy and system hygiene across internal tracking sheets, Salesforce, and analytics dashboards.
- Participate in market visits, QBRs, and on-site meetings to strengthen relationships and identify new growth opportunities.
- Represent OpenTable and the Key Accounts team at industry events, conferences, and partner activations.
- Maintain a consistent cadence of communication and documentation across all assigned accounts.
- Deliver quarterly reporting on portfolio health, retention, engagement, and program participation.
- Contribute to internal best-practice development, including playbooks, templates, and process refinements that enhance the overall Key Accounts function.
Requirements
- Deep expertise in restaurant operations and hospitality; 2+ years of account management or equivalent experience with high-end, awarded, or multi-concept restaurant groups.
- Current expert working knowledge of OpenTable platform, including all table management software and front of house operation features
- Proven success in relationship management, strategic consulting, and negotiation with executive-level stakeholders.
- Demonstrated ability to analyze data and translate insights into actionable strategies.
- Experience collaborating cross-functionally with marketing, sales, and product teams.
- Proficiency in Google Workspace, Salesforce, and analytics tools such as Preset
- Excellent organizational, communication, and presentation skills, with the ability to tailor messaging for executive and operator audiences.
- Comfortable working in a fast-paced, unstructured, and collaborative environment that values creativity and accountability.
- Willingness to travel 20–30% to meet with key accounts across assigned markets.
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdata analysisstrategic consultingnegotiationretention strategiescustomer insightsbusiness reviewsauditsoptimizationscampaign planning
Soft skills
relationship managementcommunicationorganizational skillspresentation skillscollaborationcreativityaccountabilityadaptabilityproblem-solvingcustomer advocacy